Frequently Asked Questions
Everything You Need to Know Before You Bounce!
Planning a party should be fun—not stressful. That’s why we created this FAQ page to answer the most common questions about renting bounce houses, water slides, margarita machines, and more from The Bouncy Kingdom. Whether you're a first-time renter or a returning customer, you’ll find helpful info about delivery, setup, insurance, safety, and what to expect on party day.
We know every event is unique, and you might have a few questions before you book. This page is here to save you time and give you peace of mind, so you can focus on having fun and celebrating with your guests.
Looking for a quick answer?
Scroll below to find the most common questions customers ask—and see why The Bouncy Kingdom is the top-rated party rental company in McKinney and all of Collin County!What is your policy if there is inclement weather?
What are the safety concerns when renting a moonwalk?
.Our delivery and service teams are highly trained in setup and installation of each unit, and take personal pride in making certain each unit has been thoroughly inspected and safely installed to ensure the safety of the children and adults using the units.
Of course, safety of your participants also rests with the responsible adults who will be supervising the use of the unit. Please refer to all of the instructions and guidelines listed on your rental contract and on the unit itself. It is important that all users follow the rules listed on the contract and the unit. Our inflatables are all licensed, insured, and safety-rated, and exceed industry safety standards. This means that they are built with safety in mind, using the latest in high-security designs and fire retardant materials
Do you charge for set-up and/or delivery?
The delivery charge is distance-based. This is a one time charge and is not applied to each unit for the same delivery date.
Do you require a deposit?
We require a deposit of $50 per unit. A credit card of record, is preferred for the deposit.
What if I need to cancel my reservation?
Are your units clean?
Do I need to clean the moonwalk when the party is over?
How strictly do you keep your schedule?
How do I go about reserving an inflatable?
Do I have to rent for the entire day or can I rent for shorter/longer periods of time?
When/How do I pay?
Will the Moonwalks harm my lawn?
Do you have insurance?
What type of power is required for an inflatable?
Can I have an inflatable at a park or forest preserve?
Who is responsible for underground utilities and Sprinkle systems?
What should we do to get ready for our moonwalk rental?
What are your safety rules/regulations?
1. Always have adult supervision at ALL times, when children are in or around the unit.
2. Children must remove their shoes prior to entering the unit.
3. Keep the number of children in the unit at or below the number indicated in the rental agreement.
4. No horseplay or flips.
5. Absolutely NO gum, food, drinks, candy or silly string in the unit. These items, especially silly string, are very harmful to the vinyl. Violation of this rule can result in additional charges for cleaning.
6. Keep smaller children out of the unit when older children are jumping. Allow a separate time for just the small children to participate and enjoy the fun.
7. Do not move the unit from the set up location for any reason.
8. Do not use bounce houses near water, in wet conditions, or when fireworks are being used or will be used. Do not allow drinks inside the units.
9. Have FUN!
Do you offer additional liability protection?
Yes and no. We do offer optional damage protection for our equipment—just in case your dog mistakes the bounce house for a chew toy or if any unexpected damage occurs. This protection is available for an additional 7% charge on the total bill.
However, we no longer offer additional liability protection or issue Certificates of Insurance (COIs). While we’re happy to deliver to parks and public spaces, we are unable to add organizations or companies to our insurance policy.
If you have questions about setup or delivery, feel free to reach out—we're happy to help!
When shouldn't I use the moonwalk?
If winds exceed 25 m.p.h. deflate the moonwalk unit until it is safe.
May the delivery team accept tips?
Serving McKinney, Plano, Allen, Frisco, Anna and Surrounding Areas.
- Fairview
- McKinney
- Allen
- Lucas
- Parker
- Melissa
- Princeton
- Murphy
- Plano
- Anna
- St Paul
- Wylie
- Frisco
- Weston
- Richardson
- Garland
- Sachse
- Prosper
- Celina
- Copeville